- 0117 4449647 | 07441 918979
- Unit 3 MAYS HILL INDUSTRIAL ESTATE, MAYS HILL, FRAMPTON COTTERELL, Bristol, City Of Bristol, BS36 2NS
Customer reviews of Motorchoice Bristol
At Motorchoice Bristol we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 68 customer reviews
Bad customer service. Unsafe cars being sold
By Mo A on 16 October 2019 | Purchase not verified
No after sales support, will try everything to avoid a problem once car has been sold. During a test driving the car in question had a strange noise coming from engine, guy said it was a minor repair and we took his word for it, turns out that it was a timing chain! This is a huge job and was getting quotes at 1k! I called them to explain as it was still under their 3 month so called warranty but they tried using every excuse under the sun. Eventually it did go back. After 2 days I got a call saying their mechanic did agree the timing chain needs replacing and the cost will be covered by them. However, weeks went by and dates kept changing on the repair, on the 3rd week I was told that the repair would cost them £1800 and I'd neet to pay half which I refused. I then said as you decide to tell me this so late you can do my mot as goodwill which they agreed but didn't do. So now I've got the car back and it's unsafe to drive. I will be taking them to court over this and reimburse me.
By Richard C on 15 October 2019 | Purchase not verified
Unfortunately, my opinion of Motorchoice is not a very good one as ive had to take them to court to be reimbursed for the repair of my car. I can see they have other satisfactory reviews so im hoping mine is just an isolated case. From their behaviour however I can't help thinking that they knew full well my car was not right when they sold it. From the first week or so of ownership, it wasn't until they started getting court communications that I had any further response from them and needless to say those communications were more to do with covering they tracks than being helpful. A stressful time and even though I recovered most of my expenses, as is nearly always the case I didn't get anything for the hassle of the year long court case. I feel that if they had communicated with me both parties would have been better off.
By Sandra C on 12 October 2019 | Purchase not verified
Enquired about a vehicle late Friday evening as very interested. Following day price goes up 3K........ When I asked why his response was and I quote "because we wanted to"......... my response " oh well sale lost" his response "it's sold anyway" . If you are the buyer I suggest you ask for some money back....... disgusting and totally unprofessional. Maybe Trading Standards should take a look !!!!
Good customer service. Bad cars.
By calum R on 19 June 2019 | Purchase not verified
Recently bought a car and its been nothing but issues. Ive had to replace all the wheels, brakes, exhaust and now I have a major oil leak and break light failure. I also had to take the car for a service which I was assured was done. As charming and useful as the dealer was before buying the car I have received quite the opposite after purchase.
Disappointed with Customer experience
By Andrew C on 27 January 2019 | Purchase not verified
We recently bought a car from Motorchoice Bristol, Unfortunately this garage provided terrible customer service, and throughout the transaction the dealer was unfriendly and impatient. After the purchase the a part of the car was not working, so it had to be brought back for repair. During this time it felt like the dealer just wanted to get rid of us. It is understandable if you don’t want to deal with a customer you don’t want to do business with them, however, you should not accept their money in the first place and proceed to give poor customer experience. Then a week of driving the car we realised that the car was missing a boot cover and so I phoned the dealer to see if he knew if he forgot about it. Regrettably, the dealer decided to hang up on us when we mentioned who we were and wasn’t even given the chance to mention about the issue. Overall the dealer was unprofessional, and I would not recommend them.
Motor Choice Bristol
By Adam C on 01 January 2019 | Purchase not verified
Bought a Audi A4 Sline almost 6 weeks ago, service outstanding, communication brilliant, car spot on and reasonable priced!! Nothing ever a problem, a pleasure to deal with Highly recommend !! Thank you
Avoid avoid avoid.
By George C on 26 December 2018 | Purchase not verified
Where do I start, first of all I was sold my Volkswagen Passat still on finance which I found out a month down the line, I asked if they HPI checked it the owner said no. The car also had no spare weel.
Dont travel to see car, they will sell it before
By Jonathan S on 02 September 2018 | Purchase not verified
Im not one to write a review like this, but my experience of this dealer today has driven me to it. I Agreed a deal with dealer yesterday ( Saturday) on a BMW touring, offered to leave a deposit to hold the car, was told dont worry, see you Monday to do the deal, we will hold car. Thismorning (Sunday) spent all morning sorting childcare coverfor the Monday, getting everything ready to make journey up to do the deal, during this runaround with Family, my phone was on silent in my pocket, missed 1 call, and Garage have gone and sold it after promising me both in text and over phone that they would keep car for me til I travelled up Monday. Phoned back within the hour to find out they had sold it, terrible terrible service, messed me around, wasted my time, do not trust this dealership to reserve a car as they will sell it under your nose without care regardless of any effort your end you have gone to arranging travel etc. They do not care! I could not be more dissapointed.