Customer reviews of Motorchoice Bristol

By Tara K on 08 July 2020 | Purchase not verified

Vehicle wasn’t as described, travelled about a hour to get there for a vehicle with rust, scratches and not in condition we had been told, according to description it was excellent condition! Pictures of vehicles taken else where so was slightly shocked to turn up where it was based! Vehicle massively over priced for condition!! Salesman came out said keys are in it and walked back in!

Reply from Motorchoice Bristol on 08/07/20

Hi there, sorry that the car wasn’t for you. It clearly shows in one of the photos of the Surface rust on the Bottom of the door.many thanks

By Brian B on 08 July 2020 | Purchase not verified

Total waste of my time travelled 1hr to see what was advertised as ‘WHAT A LOVELY TRUCK WE HAVE HERE’ to find a rusted beat up vehicle absolutely not as described and also for what as I class as wanting strong money for a very poor motor. Pictures looked fantastic in the Mansion backdrop but the reality is far from what you see disipointed to say the least

By Adrian L on 05 April 2020 | Purchase not verified

bought a great BMW from them traded my Focus gave me a generous trade in, very helpful and polite

By Katharine B on 22 October 2019 | Purchase not verified

Only had the car a week, but so far so good. He was extremely helpful and not pushy at all. No rush, plenty of time to chat - did a couple of test runs. The owner was a little pricey on delivery charges but would be very happy to recommend this place.

By Mo A on 16 October 2019 | Purchase not verified

No after sales support, will try everything to avoid a problem once car has been sold. During a test driving the car in question had a strange noise coming from engine, guy said it was a minor repair and we took his word for it, turns out that it was a timing chain! This is a huge job and was getting quotes at 1k! I called them to explain as it was still under their 3 month so called warranty but they tried using every excuse under the sun. Eventually it did go back. After 2 days I got a call saying their mechanic did agree the timing chain needs replacing and the cost will be covered by them. However, weeks went by and dates kept changing on the repair, on the 3rd week I was told that the repair would cost them £1800 and I'd neet to pay half which I refused. I then said as you decide to tell me this so late you can do my mot as goodwill which they agreed but didn't do. So now I've got the car back and it's unsafe to drive. I will be taking them to court over this and reimburse me.

By Richard C on 16 October 2019 | Purchase not verified

Unfortunately, my opinion of Motorchoice is not a very good one as ive had to take them to court to be reimbursed for the repair of my car. I can see they have other satisfactory reviews so im hoping mine is just an isolated case. From their behaviour however I can't help thinking that they knew full well my car was not right when they sold it. From the first week or so of ownership, it wasn't until they started getting court communications that I had any further response from them and needless to say those communications were more to do with covering they tracks than being helpful. A stressful time and even though I recovered most of my expenses, as is nearly always the case I didn't get anything for the hassle of the year long court case. I feel that if they had communicated with me both parties would have been better off.

By Sandra C on 12 October 2019 | Purchase not verified

Enquired about a vehicle late Friday evening as very interested. Following day price goes up 3K........ When I asked why his response was and I quote "because we wanted to"......... my response " oh well sale lost" his response "it's sold anyway" . If you are the buyer I suggest you ask for some money back....... disgusting and totally unprofessional. Maybe Trading Standards should take a look !!!!

By calum R on 19 June 2019 | Purchase not verified

Recently bought a car and its been nothing but issues. Ive had to replace all the wheels, brakes, exhaust and now I have a major oil leak and break light failure. I also had to take the car for a service which I was assured was done. As charming and useful as the dealer was before buying the car I have received quite the opposite after purchase.

By Andrew C on 27 January 2019 | Purchase not verified

We recently bought a car from Motorchoice Bristol, Unfortunately this garage provided terrible customer service, and throughout the transaction the dealer was unfriendly and impatient. After the purchase the a part of the car was not working, so it had to be brought back for repair. During this time it felt like the dealer just wanted to get rid of us. It is understandable if you don’t want to deal with a customer you don’t want to do business with them, however, you should not accept their money in the first place and proceed to give poor customer experience. Then a week of driving the car we realised that the car was missing a boot cover and so I phoned the dealer to see if he knew if he forgot about it. Regrettably, the dealer decided to hang up on us when we mentioned who we were and wasn’t even given the chance to mention about the issue. Overall the dealer was unprofessional, and I would not recommend them.

Reply from Motorchoice Bristol on 02/02/19

Very disappointed with this review, the "part of the car" not working was only a side light bulb, in terms of customer service, we base ourselves on great morals and respect, of which to be delivered to all our customers, how ever this particular lady was by far the most disrespectful customer we have ever came across, she was abusive to staff and other customers who were present at the time, we are here to sell cars and not put up with abuse from customers!

By Adam C on 01 January 2019 | Purchase not verified

Bought a Audi A4 Sline almost 6 weeks ago, service outstanding, communication brilliant, car spot on and reasonable priced!! Nothing ever a problem, a pleasure to deal with Highly recommend !! Thank you